We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services. If you do wish to make a complaint, please write to our practice manager, or any of the doctors, and we will do our best to provide you with a quick and thorough response which answers your concerns properly. Alternatively, please ask one of the reception team if you can make an appointment to discuss your concerns with the practice manager.
- If you are dissatisfied with the outcome you may refer the matter to: Trafford CCG, 1st Floor, Trafford Town Hall, Talbot Road, Stretford, M32 0TH Tel: 0161 873 9500
- You also have the right to contact the Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
- If you remain dissatisfied, you may contact: NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: [email protected]
- Complaints can also be dealt by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email: [email protected]